Customer Service | Flagstaff Chocolate Company

Customer Service

Flagstaff Chocolate Company
Old Town Shops
120 N Leroux, Suite 103
Flagstaff AZ 86001
928.779.5611
flagcc@yahoo.com

FLAGSTAFF CHOCOLATE COMPANY can deliver your purchases throughout the United States. Orders are shipped Priority Mail USPS and can take from 3-10 business days. All gift items are hand crafted and individually delivered based on your choice of shipping method. Our customer representatives are also available to take your order and answer any questions you may have. We hope you enjoy shopping our site and we invite you to add us to your favorites list or bookmark and visit us often.

PLEASE NOTE: In those rare instances when demand outstrips supply of a particular item we reserve the right to replace that item with one of equal or greater value.   A Flagstaff Chocolate customer representative will give you a call or send you an email first.

For ordering information, payment information, delivery information, our special guarantee, or any other questions, please click on the “customer service/info button” .

Worried about online security? Not a problem, our server is totally secure for your convenience. Still don’t feel secure ordering online? Then, just call us at, 1.928.779.5611.

ORDER INFORMATION

Shipping fees are added to your item based on the amount of your order. Flagstaff Chocolate Company will collect a 6% sales tax on all orders being delivered to the recipient in Arizona.

HOURS OF OPERATION

Our hours of operation are Sunday through Thursday 10:00 am – 8:00 pm, Friday and Saturday 10:00 am – 9:00 pm. Orders maybe placed at any time, but our Customer Service Department will only be available during the hours specified.

OUR GUARANTEE

At Flagstaff Chocolate Company we provide a guarantee of your satisfaction on every order. We guarantee to deliver your order in a timely manner with the freshest items and designed with care. If you are not completely satisfied, let us know and we will do whatever we can to provide you with complete satisfaction. Your satisfaction is our goal whether it is by calling us directly or through your on-line order. If you are not completely satisfied or have any questions, please E-mail us at flagcc@yahoo.com or contact Customer Service at 1-928.779.5611.

PLEASE NOTE: In those rare instances when demand outstrips supply of a particular item, we reserve the right to replace that item with one of equal or greater value.  A Flagstaff Chocolate customer representative will give you a call or send you an email first.

DELIVERY INFORMATION

US ORDERS

Orders are accepted for US delivery only. Orders received by 11:00 A.M. Mountain Standard Time typically will ship the same day. We can not guarantee Standard Ground Delivery will be received prior to Christmas. Two Business Days and Next Business Day Deliveries cannot be guaranteed during the week of Christmas.

Standard Priority Mail Delivery- This will typically be delivered in 3 to 10 days from the requested shipment date. This is dependent upon many factors such as the area it is being delivered to and the overall shipping traffic.

During warm weather months a $3.00 charge may be added to the shipping price for special thermal packaging.

We do not deliver to Alaska, Hawaii, The Virgin Islands, American Samoa, Canal Zone, Guam, Mariana Islands, Puerto Rico.

INTERNATIONAL DELIVERIES

International deliveries are not currently available.

PAYMENT METHODS

Online ordering is TOTALLY secure and we accept most major credit cards. We currently accept Visa, MasterCard.

CONFIDENTIALITY

Your credit card information will be kept strictly confidential. Flagstaff Chocolate Company has done its best to provide the most secure site it can to keep your personal information confidential. As additional technology becomes available on the World Wide Web, we will incorporate it into our site to further your protection. If you feel more comfortable you can call us directly at 1.928.779.5611

ADDITIONAL INSTRUCTIONS

Ensure that the information you entered is accurate and complete. This will help to avoid any delays or problems with your order. Please print or save a copy of your complete order for your own records. All addresses should include a complete street address and zip code. No orders are accepted for Rural Routes, APO and FPO. All military orders must have base name, building number and phone number. Orders are not recommended to be sent to hotels, ships, airports or military bases and cemeteries. Your enclosure card message should not exceed 80 characters. If it is excessive in length it may be edited.

Flagstaff Chocolate Company 1.928.779.5611 flagcc@yahoo.com

Please visit our partner websites:
My Secret Pantry showcases great cooking gifts, seasonings, seasoned skewers and spice rubs. www.mysecretpantry.com